Privacy Policy

1. Introduction

Welcome to Ama ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist and booking services (the "Service").

By accessing or using our Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our Service.

2. Information We Collect

We collect information that you provide securely to us.

2.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including but not limited to:

• Email address
• First name and last name
• Phone number
• Business details (for business users)
• Payment information (processed securely by third-party payment processors)

2.2 Usage Data & AI Interactions

We may also collect information on how the Service is accessed and used ("Usage Data"). This includes information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

AI Conversations: To provide our AI receptionist services, we process text messages and chat interactions. These interactions are processed securely to facilitate booking, answer questions, and improve the accuracy of our AI models specifically for your business context.

3. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To process payments and bookings

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following situations:

• With Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., payment processors like Stripe, cloud hosting providers), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.
• For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
• For Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We utilize industry-standard encryption and security practices to protect your information.

6. Third-Party Links

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.